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Tuesday June 17 2008 | 15:25 Hrs Est.  SITES OFFLINE

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While performing minor updates - the WEC website

appeared offline to members of our staff.

Since the WEV and Vine websites are using the same

installation - the content may appear offline while we

work on an immediate resolution.

During this time - All Client services other than help desk

and billing are online.

Anticipated Resolution:  16:00 Hrs for update. 

Date: 05/02/08

START TIME::16:20 EST

ESTIMATED END TIME: 17:00 EST

SERVICES/EQUIPMENT: share-1 Server

TYPE OF WORK: Emergency: Apache Recompile

PURPOSE OF WORK: Problem fix

IMPACT OF WORK: We are recompiling Apache on the shared 1 server.  During this time websites may be intermittently unavailable.  All other services should stay online during this upgrade.

Kind Regards: the Vine Network Network Operations Center

Tuesday April 22 2008:

We were notified by our network monitoring system that our Sprint bgp session had gone down at 09:41EDT. Further investigation revealed that it had recovered at 09:44EDT. During this time you may have noticed suboptimal routing and latency to destinations in Sprint’s network as traffic was rerouted over our other upstream providers. Sprint was unaware of any maintenance. We have opened a ticket with them to investigate. If any corrective action is required, we will let you know.

Kind Regards,

Glenn Kelley

Network Operations

Date: 4/16/08

START TIME::14:45 EST

ESTIMATED END TIME: 16:00 EST

SERVICES/EQUIPMENT: share-1 Server

TYPE OF WORK:  Emergency: High Load Issues

PURPOSE OF WORK: Problem fix

IMPACT OF WORK: This may cause latency issues for clients

High load issues on this server for a period of 5 minutes or more.

Investigating the cause: 

Kind Regards: the Vine Network Network Operations Center

Date: 4/1/08

START TIME:  00:36EST

ESTIMATED END TIME: 03:36EST

SERVICES/EQUIPMENT: mxsrc-phi.Vine

TYPE OF OUTAGE: BUILD

VineHosting Engineers are working to bring back on the MXSRC-PHI Server

Clients from China may experience issues resolving their websites off of this server @ this time.

We apologize for any issues this may cause.   This server should not have had live traffic coming in so we believe the issue should be mute. 

Tech Dispatched:  ID 6900 G.Kelley